Terms and Conditions — 388win Game

01. General Terms

These Terms and Conditions ("Terms") form the complete legal agreement between you ("the Player") and 388win game ("the Platform", "we", "us"). They apply to all use of the 388win game website, mobile application, associated games, sports betting services and any related features or content.

By accessing 388win game, creating an account, making a deposit or placing any bet, you confirm that you have read, understood and agreed to be bound by these Terms as well as the Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

388win game reserves the right to update or amend these Terms at any time. Where changes are material, we will provide reasonable notice through the platform or via the contact details registered to your account. Continued use of the platform after any amendment constitutes acceptance of the updated Terms.

These Terms are written in English and shall be interpreted in English. Any translation provided is for convenience only and does not override the English version.

02. Eligibility

To register and use 388win game, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to engage in online gaming and sports betting under the laws applicable to you in your jurisdiction.
• You must not be acting on behalf of any other person or entity.
• You must not be a current employee, contractor, affiliate partner or immediate family member of a 388win game employee or affiliate.
• You must not be using the platform in any jurisdiction where online gaming is prohibited.

388win game reserves the right to request proof of age and identity at any time. If you are unable to verify your age or identity to our satisfaction, your account may be suspended and pending withdrawals may be withheld pending verification.

03. Account Registration

Each player is permitted to hold one account at 388win game. Registering multiple accounts — whether under the same name, contact details, device, IP address or payment method — is strictly prohibited and will result in the closure of all associated accounts. Any funds in duplicate accounts may be forfeited.

Accurate Information

You must provide accurate, current and complete information when registering. This includes your real name, date of birth, contact details and payment information. You are responsible for keeping this information up to date. 388win game is not liable for any delays, errors or losses resulting from inaccurate account information provided by the player.

Account Credentials

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. Any activity on your account that occurs using your credentials — whether authorised by you or not — is your responsibility. If you suspect unauthorised access to your account, you must notify 388win game support immediately.

Verification

388win game may require you to complete identity and address verification at any point — during registration, before processing a withdrawal, or as part of a routine compliance review. Verification documents may include a government-issued ID, proof of address and payment method documentation. Failure to complete verification within the requested timeframe may result in account restrictions.

04. Deposits and Withdrawals

All transactions at 388win game are denominated in PKR (Pakistani Rupee). The platform supports the following deposit and withdrawal methods: JazzCash, Easypaisa, Raast, bank transfer and debit or credit cards. Mobile wallet options may be added or amended from time to time.

Deposits

Deposits must be made from payment methods held in your own name. Third-party deposits are not permitted. Minimum and maximum deposit limits apply and are displayed during the deposit process. Deposits are generally credited to your account promptly following confirmation by the payment provider, though timing may vary depending on the method used and network conditions.

Withdrawals

Withdrawals are processed to the same method used for the most recent deposit, or to a verified account held in your name. Withdrawal requests are subject to standard processing timelines, which vary by payment method. VIP members at Silver tier and above benefit from faster processing priority. The following conditions must be met before a withdrawal can be processed:

• Your account must be fully verified.
• You must have met the wagering requirements on any active bonuses.
• The withdrawal amount must meet the minimum threshold for your chosen payment method.
• No active fraud review or security hold is in place on your account.

Failed or Reversed Transactions

If a deposit fails to reach your account or a withdrawal is returned by your payment provider, please contact support with your transaction reference. 388win game is not responsible for delays caused by third-party payment processors or network disruptions beyond our control.

05. Bonuses and Promotions

388win game offers a range of bonuses and promotions including welcome offers, reload bonuses, VIP cashback, Cricket and PSL seasonal promotions, and accumulator boosts. All bonuses are subject to the following general conditions unless specific promotion terms state otherwise.

Wagering Requirements

Bonus funds must be wagered a specified number of times before they can be converted to withdrawable funds. The wagering requirement applicable to each bonus is stated clearly in the offer terms before you accept it. Wagering requirements must be completed within the validity period of the bonus. Any bonus funds not wagered within this period will expire automatically.

Eligible Games and Markets

Not all games or betting markets contribute equally to wagering requirements. Sports bets, Slots and Live Casino games may contribute at different rates. The specific contribution rates are stated in each offer's terms. Bets placed on restricted markets, or bets that are voided, cashed out early or cancelled, do not count toward wagering requirements.

Bonus Restrictions

• Only one bonus may be active at a time unless stated otherwise in the promotion terms.
• Bonuses are for personal use only and may not be transferred between accounts.
• Attempting to exploit bonuses through matched betting, arbitrage, or coordinated activity with other accounts is prohibited and will result in account closure and forfeiture of bonus and related winnings.
• 388win game reserves the right to modify, suspend or discontinue any promotion at any time with reasonable notice.
• Decisions made by 388win game regarding bonus eligibility and wagering compliance are final.

VIP Cashback

VIP cashback is calculated as a percentage of net losses across the applicable period, based on your current VIP tier. Cashback is credited automatically to your account at the end of each qualifying period — no manual claim is required. Cashback credited through the VIP programme carries a standard wagering requirement as described in the VIP programme terms.

06. Betting Rules

The following general betting rules apply to all sports and markets at 388win game. Specific rules for individual sports — including Cricket, PSL, Football and Esports — are available within the relevant betting section of the platform.

Bet Acceptance

All bets are subject to acceptance by 388win game. We reserve the right to refuse, restrict or limit any bet or player at any time without providing a reason. Bets are not confirmed until you receive an on-screen confirmation and the bet appears in your account history.

Odds and Market Changes

Odds are subject to change up until the point a bet is confirmed. Once a bet is accepted and confirmed, the odds at which it was placed are locked in. Live in-play odds — including for Cricket, PSL and Football — fluctuate in real time and may change rapidly during play. 388win game is not liable for any delay between market price changes and the point at which your bet is submitted.

Void Bets

A bet may be voided in the following circumstances:

• The event is cancelled, postponed or abandoned before the relevant result is determined.
• The bet was placed on a market that was published in error with incorrect odds or market parameters.
• The event outcome cannot be verified from an official source within a reasonable time.
• Match-fixing or corruption is confirmed or credibly suspected in relation to the event.

When a bet is voided, the original stake is returned to your account balance. Voided legs within an accumulator are removed and the remaining legs continue to stand at adjusted odds.

Cricket and PSL Specific Rules

For PSL matches and other Cricket fixtures, a minimum number of overs must be completed for match result and most standard markets to stand. Specific over thresholds per market type are published within the Cricket betting rules section. Rain, bad light and DLS method adjustments are recognised for settling relevant markets where the outcome has been officially determined by match officials.

Esports Betting Rules

Esports markets — including PUBG, CS2 and Valorant — are settled based on official tournament or match results as declared by the event organiser. Server disconnections, game crashes or technical issues resolved by the event organiser are not grounds for voiding settled bets unless the organiser officially replays the match.

Maximum Winnings

Maximum payout limits apply per bet and per market. Limits vary by sport and market type and are displayed during the bet placement process. Any winnings that exceed the stated maximum will be capped at the applicable limit regardless of the odds at which the bet was placed.

07. VIP Programme

The 388win game VIP programme operates across five tiers: Bronze, Silver, Gold, Platinum and Diamond. All registered players begin at Bronze tier automatically. Tier progression is based on cumulative VIP points earned through real-money betting activity across Sports, Slots and Live Casino.

Points Earning

VIP points are earned on every qualifying PKR bet placed. The points-per-PKR rate may differ between product categories — Sports Betting, Slots and Live Casino — and is displayed within the VIP section of the platform. Free bets, bonus bets and bets placed using bonus balance do not earn VIP points.

Tier Upgrades and Downgrades

Tier upgrades are applied automatically when your cumulative points reach the threshold for the next tier. Tiers are reviewed on a rolling basis. Players who do not maintain the minimum activity required for their current tier during a review period may be moved to a lower tier. You will be notified before any downgrade takes effect.

Diamond Tier

Diamond is an invitation-only tier extended to players who demonstrate sustained high-volume activity. If your play qualifies, the VIP team will contact you directly through your registered account details. Diamond members receive custom terms, a senior dedicated account manager, the highest available limits and instant withdrawal priority.

VIP Benefits

• Weekly cashback — percentage increases with each tier level.
• Faster withdrawal processing from Silver tier upward.
• Dedicated account manager from Gold tier upward.
• Exclusive promotional offers and enhanced odds for VIP members.
• Higher deposit and withdrawal limits at Platinum and Diamond tiers.

388win game reserves the right to modify, suspend or discontinue any aspect of the VIP programme at any time. Players will be given reasonable notice of any material changes to the programme structure or benefits.

08. Responsible Gaming

388win game is committed to promoting responsible gaming practices. The platform is intended as a form of entertainment for adults. It is not designed or intended as a source of income or a method of resolving financial difficulties.

The following tools are available directly within your account settings:

• Deposit Limits: Set a daily, weekly or monthly cap on how much you can deposit into your account.
• Loss Limits: Define a maximum loss amount over a defined period to help manage your betting budget.
• Session Time Reminders: Set alerts to notify you when you have been logged in for a specified duration.
• Cooling-Off Period: Take a short break from the platform for a defined period — from 24 hours up to several weeks.
• Self-Exclusion: Request a longer-term exclusion from the platform. Self-exclusions of six months or more are taken seriously and processed promptly.

Deposit limits and cooling-off periods take effect immediately once set. Increases to deposit limits are subject to a 24-hour cooling-off period before they take effect. Reductions are applied immediately.

If you are concerned about your own gambling habits or those of someone close to you, we encourage you to use the tools above and to review the dedicated Responsible Gaming page on this platform. Gambling should always be within your means and remain a form of entertainment rather than a source of stress.

09. Account Security

You are responsible for the security of your account credentials. 388win game will never ask you to share your password through any channel. If you receive any communication asking for your password, treat it as suspicious and contact support immediately.

To maintain account security, we recommend:

• Using a strong, unique password that is not shared across other services.
• Enabling two-factor authentication where available.
• Logging out of your account when using shared or public devices.
• Not saving your login credentials in shared browsers or devices.
• Contacting support immediately if you notice any unusual activity on your account.

388win game employs industry-standard encryption for all transactions and account data. However, no online platform can guarantee absolute security against all threats. By using the platform, you acknowledge and accept this inherent risk and agree to take reasonable precautions to protect your own account.

10. Account Closure

Closure by the Player

You may request to close your account at any time by contacting our support team via live chat. Before closure, you should withdraw any remaining balance. Once an account is closed at your request, re-registration using the same personal details may be permitted subject to verification, unless the closure was due to self-exclusion.

Closure by 388win Game

388win game reserves the right to suspend or permanently close any account under the following circumstances:

• Violation of any of these Terms and Conditions.
• Registration of multiple accounts.
• Provision of false or misleading information during registration or verification.
• Evidence of fraudulent activity, bonus abuse, collusion or use of prohibited software.
• Failure to complete identity verification within the required timeframe.
• Conduct that is abusive, threatening or harassing toward platform staff.

Where an account is closed by 388win game due to a breach of these Terms, any balance held in the account may be reviewed before processing. Bonus funds and winnings derived from prohibited activity may be forfeited. Any remaining verified deposited funds will be returned to the player after investigation is complete.

11. Limitation of Liability

388win game provides the platform on an "as is" and "as available" basis. While we take all reasonable steps to ensure continuous and accurate service, we do not guarantee uninterrupted access or error-free performance at all times.

To the extent permitted by applicable law, 388win game shall not be liable for:

• Loss of profits, revenue, data or opportunity arising from the use or inability to use the platform.
• Losses resulting from reliance on inaccurate odds, market data or results information displayed on the platform.
• Any delay, interruption or failure of the platform caused by factors outside our reasonable control, including network outages, third-party payment provider failures or force majeure events.
• Losses resulting from unauthorised access to your account where you have failed to maintain reasonable security of your credentials.

Our total liability to you in connection with any claim arising from your use of 388win game shall not exceed the amount of your net deposits in the twelve months preceding the claim.

Nothing in these Terms excludes liability for fraud, gross negligence or any other liability that cannot be excluded under applicable law.

12. Changes to These Terms

388win game reserves the right to amend these Terms and Conditions at any time. When we make changes that materially affect your rights or obligations, we will notify you via the platform and/or the contact details registered to your account prior to the changes taking effect.

Minor changes — such as clarifications, formatting updates or corrections that do not affect player rights — may be made without prior notice. The date shown in the "Last Updated" notice at the top of this page reflects the most recent revision.

If you do not agree with any updated Terms, you should cease using the platform and request account closure. Continued use of 388win game after the effective date of any change constitutes your acceptance of the revised Terms.

13. Contact and Support

If you have any questions about these Terms and Conditions, or if you need assistance with your account, our support team is available 24 hours a day via live chat on the 388win game platform. For written enquiries, you can reach us at:

For VIP members at Gold tier and above, your dedicated account manager is available as an alternative contact channel. Their details will be provided when your VIP tier is confirmed.